Help and contact

No. ZS24 is a private service of doubleudot UG. We submit your process on your behalf to the responsible registration office.

You can, if you have an online ID with PIN and a suitable card reader. With us you need neither, every entry is checked for typical mistakes, and you have someone to contact if something goes wrong.

You can find all districts that already work via the search on the home page or on the overview pages, for example under “Deregister a car”. More are being added all the time.

For deregistration, the registration certificate (Fahrzeugschein) from 2015 and the seal stickers on the number plates. For re-registration, additionally the vehicle title (Fahrzeugbrief) from 2018 and an eVB number. For registration, the vehicle title (Fahrzeugbrief) from 2018 and an eVB number.

On the back of the registration certificate (Fahrzeugschein) under a grey cover (7 characters), on the seal stickers under the clear film (3 characters each) and in the vehicle title (Fahrzeugbrief) under a silver foil (12 characters, starts with a capital B). Only uncover the codes when we ask for them during the process.

Before submitting, compare each code character by character, including upper and lower case. If the order is already on its way, write to us immediately using the form below with your reference number.

Without security codes, the process is only possible in person at the registration office. We determine this with the first question, before any costs arise.

For every registration and re-registration, the registration office requires a SEPA direct debit mandate for vehicle tax. The tax is collected by customs (Zoll), not by us. We store your bank details encrypted and delete them 30 days after completion.

For the number plate question, choose “I reserved one myself” and copy the combination, reservation number and expiry date exactly from the confirmation. We pass everything on unchanged. The reservation must still be valid when the registration office processes it.

No. The fixed price includes everything, including the registration office fee. Only extras such as a personalised number plate cost extra if you book them.

By card, Apple Pay, Google Pay or PayPal via our payment provider Stripe. Payment is made when you place the order.

Yes. As soon as the process is complete, it's available at your personal link. The registration office fee included in the fixed price is shown separately on the invoice, because no VAT applies to it.

In full if we cannot submit the process, for example because online registration in the district is disrupted. Once the process has been submitted, we no longer refund anything, even if a detail later turns out to be wrong. Details are in the terms and conditions (AGB).

With the order confirmation you receive a personal link. There you can see the status and later the confirmation and invoice. We also send you an email at every step.

We submit automatically as soon as you have paid and confirmed your identity by phone. We'll send you the link for this by email, daily from 8 to 18 o'clock within 2 hours at most, a little later outside these hours. How quickly the registration office confirms is out of our hands; it usually takes a few days.

Write to us using the form below with your email address and, if you have it to hand, your reference number. We'll send you the link again.